What makes us accessible?

We consistently ensure that our space is inclusive for all people: regardless of mental health challenges, physical ability, socioeconomic status, sexuality, family status, religious beliefs, culture or age. 

Our Services

Our team of counsellors, therapists and support workers are experienced in working with people with a diverse range of needs. Each person is treated equally and receives a high-quality level of care.

Feel free to enquire with us about your individual needs: we take a flexible approach to care.

Our Building and Equipment

Our building is wheelchair accessible, with ramp access and elevators.

Parking bays are available directly in front of the building, and ACROD bays are available in the carpark located directly behind Luma (access via Errichetti Place).

Our medical clinic features adjustable examination couches, to provide easier access for women with limited mobility or require the use of a wheelchair. Please inform reception when booking.

For women unable to attend in person, we offer support over the phone or online, depending on the program. Please enquire about the specific service you require.

Our Website

Our website has been built and designed with accessibility in mind, ensuring that people with disabilities can use, understand and navigate it. It also ensures the user experience is better for everyone.

Our website won the award of “Best in Show: Accessibility” in the 2024 Australian Web Awards, selected first out of 280 nominated websites.

Luma.org.au was created by the team at Dux Digital, who specialise in building accessible experiences online, and ensured it meets the level of WCAG 2.1. You can read our website case study here.

Contacting Us

If you have a hearing or speech impairment, and would like to reach out by phone, call the following National Relay Service number and ask to be directed to our phone number: 6330 5400.

  • TTY users: 133 677
  • Speak and Listen users: 1300 555 727
  • Internet relay users connect to the NRS
  • Video relay users choose the available NRS video relay contact on Skype
  • SMS relay users: 0423 677 767

We recommend contacting these National Relay Services to book an appointment. However, if you would prefer to contact us on email, our staff are happy to assist you: info@luma.org.au.

Interpreter Services

We are happy to organise and use language or Aslan interpreters for individual appointments. 

Please let us know if you need an interpreter at the time of booking your appointment. We will organise an interpreter from one of our preferred providers to attend the appointment either face-to-face or over the phone.